Privacy Policy

Sugarolly Mountain ABN 60 670 056 783 ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sugarollymountain.com (the "Website") or engage with our services.

This policy is compliant with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Complete a contact or enquiry form
• Purchase an eBook or digital product
• Subscribe to our newsletter or mailing list
• Correspond with us by email or phone

This may include your name, email address, phone number, organisation name, and the content of your enquiry or message.

1.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

• Your IP address and browser type
• Pages visited and time spent on the Website
• Referring website addresses
• Device type and operating system

This information is collected using cookies and similar tracking technologies (see Section 6 below).

1.3 Payment Information

If you purchase a product from our Website, payment processing is handled by a third-party payment provider. We do not store your full credit card details. Please refer to your payment provider's privacy policy for information on how they handle your payment data.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Process and fulfil purchases of digital products
• Send you newsletters, updates, and promotional material (where you have opted in)
• Improve our Website, services, and offerings
• Comply with our legal obligations
• Protect against fraudulent or unlawful activity

We will not use your personal information for any purpose that is inconsistent with this Privacy Policy without your prior consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

3.1 Service Providers

Trusted third-party service providers who assist us in operating our Website and conducting our business (such as email platforms, payment processors, and hosting providers). These providers are contractually required to handle your data securely and only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information where required to do so by law, or in response to valid requests by public authorities (such as a court or government agency).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website if such a change occurs.

4. Data Storage and Security

Your personal information is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure.

While we take all reasonable steps to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

Your data may be stored or processed in Australia or in other countries where our service providers operate. We take steps to ensure that data transferred internationally is handled in accordance with the Australian Privacy Principles.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Complain about a breach of the Australian Privacy Principles
• Opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 30 days.

6. Cookies

Our Website uses cookies — small text files stored on your device — to enhance your experience. We use cookies to:

• Remember your preferences
• Analyse Website traffic and usage patterns
• Enable certain Website functionality

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our Website.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date. We encourage you to review this policy periodically.

10. Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact Us

For any privacy-related questions, requests, or complaints, please contact us:

Sugarolly Mountain — Privacy Officer
Email: Kieran@sugarollymountain.com
Phone: +61 409 526 784
Website: www.sugarollymountain.com